Other
Rental
Account
Order
- How can I order a new saddle?
- How can I order a used saddle?
- How can I order tack?
- How can I cancel an order?
- My order has been cancelled
- My order is incomplete
Delivery
- How can I create a delivery address?
- How are orders delivered?
- When will I receive my order?
- What are the delivery zones?
- Can I track my delivery?
- Can I change a delivery address?
Return & Exchange
- I want to send back one or more accessories
- I have not received the correct item/my item is damaged
- I want to return a pre-owned saddle
- I want to return my loan saddle
- I don’t have a printer to print the return voucher
- Is return postage at my expense?
Item & Size
- How to try a saddle?
- How long does it take to ship products?
- Are your pre-owned saddles guaranteed/serviced?
- Can you give me more information about a saddle being sold by a private individual?
- Are your gullets interchangeable?
- What are the conditions for buying back a saddle? Do you buy back saddles?